Shipping policy
Address Information and Modification
Accuracy and Completeness: Please ensure all shipping addresses are provided in English and double-checked for accuracy and completeness. Include specific details such as street number, building number, room number, and a zip code that matches your city.
Modification: To correct any discrepancies, please contact us promptly before the product is dispatched. Modifications to your shipping information are not possible once the items have been shipped.
Order Processing Time
Standard Processing: Most orders are shipped within 1-3 business days.
High Volume: During peak times, such as promotional periods or high order volumes, processing may take up to 15 business days.
Duties and Import Taxes
General Policy: Due to varying customs policies, we cannot control taxes. Our product prices do not include VAT or import taxes for your country. For detailed information on these charges, please consult your local customs office.
Tax-Inclusive Shipping: Standard Shipping via includes taxes for most countries. However, OWEPOWE is not responsible for additional administrative or handling fees imposed by your local courier or customs. Please verify any potential extra charges with your local customs office.
Undelivered packages
Customs Issues: If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the shipping company's origin warehouse or, in some cases, destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.
Returned Packages: If an undelivered package is returned to us, we will contact you to resolve any issues and arrange for a new shipment. If a new shipment is not feasible, a full refund will be issued, minus the original shipping charges.
Customer Responsibility: Customers are responsible for any consequences or fees incurred if a parcel is undelivered due to:
- Incorrect or insufficient address or phone number.
- Recipient being unreachable.
- Refusal to sign for the package upon delivery.
- Opting for "no-signature delivery."
- Refusal to pay local taxes or processing fees.
- Failure to provide necessary documents for customs clearance.
- Theft or loss resulting from recipient negligence.
- Theft or loss resulting from recipient negligence.
How Do I Get Help for My Order?
Verification: Upon receiving your parcel, please confirm the contents and condition of the package before signing for it. We strongly advise you to take an unboxing video when opening your parcels and products.
Faulty or Missing Items: For faulty or missing items, please email support@atk.pro with:
- An appropriate subject title
- Your order number and a clear description of the issue
- Photos and videos showing the faulty/missing product and the shipping details on the parcel
If additional proof is required, we will request more information. Once confirmed, we will arrange for a replacement, partial refund, or full refund as applicable.
Incorrect Products: ATK reserves the right to determine whether you need to return the incorrect item. Please contact us via email first. We aim to review your email within 3 working days.